Help
Shipping
Ship devices from the ticket, create USPS, FedEx, and UPS labels, ask employees for an address, and send return reminders.
Ship from a ticket
Open the Ship stage on a ticket. Enter the address, the requested delivery date, and the tracking number, then save. Tracking stays on the ticket.
Use the Ship filter on the Queue to see tickets waiting to ship. If nothing needs to ship, skip the stage with the red X.
Create a label
Lifecycle can create USPS, FedEx, and UPS labels once your IT admin connects those carriers. It suggests a faster service for Urgent and Important tickets and a lower-cost service for everything else.
Ask an employee for an address
On a person's profile, IT chooses Ship and picks the inventory device (or scans its serial, asset tag, or barcode). Lifecycle emails them once a day for a shipping address and delivery date until they answer or you stop the emails. Then create the label from that same screen. Older links to Shipping still open the request list.
Return reminders
Open Return tickets remind the employee when the return is due and every three days after, until the device is back. Their manager is copied when Lifecycle can find the manager's email.
If emails do not arrive
Portal links and reminders need a sender address under Settings → Notifications. If that is empty, employees never get the email.