Help
Cancel and take your data
How to cancel, what happens afterwards, and how to leave with everything.
Export first
Before or after cancelling, an IT admin can download Export everything from Settings → Backups. There is no deadline while the desk exists.
How to cancel
PayPal subscriptions: cancel from your PayPal account under automatic payments. Card subscriptions: email billing@lifecycle.lol from the billing address and we cancel it for you.
To change plans, for example from on-prem to hosted, email billing@lifecycle.lol so you are never billed twice.
What happens after
When a subscription ends, a payment fails, or a trial ends without a plan, the desk becomes read-only. Everyone can still sign in, view every ticket, person, and device, and export. Changes resume after you renew.
Lifecycle never locks you out of your data because of billing.
Deleting your data
Hosted: cancelling does not delete anything. When you are ready, an admin emails privacy@lifecycle.lol to ask for deletion. On-prem: the data is on your server. Uninstall Lifecycle and delete its folder when you no longer need it.