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Backups and export
Download all of your data at any time, and how automatic backups work.
Export everything
IT admins open Settings → Backups and choose Export everything. You get one download with your people, tickets, inventory, and instructions, in spreadsheet-friendly files where possible.
Export always works, even if the desk is read-only because of a billing problem.
Automatic backups
Under Settings → Backups, choose how often to back up (manually, daily, weekly, monthly, quarterly, or yearly) and how many backups to keep. Older backups are removed when a new one is saved.
Hosted desks keep up to 10 restore points that you can download or restore. On-prem desks save backups on your server, as many as you choose to keep.