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Employee portal
What employees see when IT sends a transfer or replacement link: confirm the device, choose pickup or delivery, and return the old one.
What the portal is
The portal is a simple page for employees who are not desk staff. They reach it from an email link. They do not need a staff account and never see the Queue.
Transfers
The employee accepts the transfer, chooses onsite pickup or delivery to an address, and submits. If something goes wrong with delivery, they can report it from the same link, and the ticket is marked Important for IT.
Replacements
The employee confirms the device being returned, agrees to the two-week return window, reviews the setup checklist, and chooses pickup or delivery. A return label ships with the new device.
If a link does not work
Links expire. Ask IT to send a new one. IT should make sure the ticket has the right email address and serial number before sending.